Aide

Aide is an AI-powered customer service tool that can quickly and accurately identify and resolve customer issues. It uses AI models to learn from data and provide intelligent advice to agents, allowing them to respond quickly and consistently while providing executives with better insights. This helps to streamline processes and reduce turnaround time, saving time and effort for agents. Additionally, Aide can be used to store and share knowledge, create cards and SOPs, and import already existing knowledge. Examples of how it can be used include automated tagging, customer lifecycle management, and knowledge management. With Aide, organizations can create solutions to common problems, identify areas for improvement, and create better products and resolutions that lighten the workload on the support team.