Twig AI

Twig AI is a software from TeamSync Inc. created to provide assistance to customer service agents. It utilizes semantic analysis of documents, existing knowledge base, and past support tickets to answer queries that are usually complicated and need special attention. The AI technology is trained with data sourced from public sources and has gained favorable feedback from people in charge of customer experience (CX). It has been used to enhance product quality, decrease variation in customer support, and quicken response time. Twig AI also syncs with popular document knowledgebase products to help agents become more productive and make sure the quality of the response remains high. It has features such as PII anonymization and feedback loops for this purpose.