Collab.com

Collab.com is a comprehensive cloud contact center software with a range of features intended to make customer service easier and more efficient. It has speech analysis, workflow automation, and CRM integration capabilities, as well as agent script data studio, cloud PBX, and workforce optimization. Additionally, the platform offers custom stories, eBooks, webinars, and partner programs. Businesses of all sizes can customize the platform to meet their needs and use it for omnichannel communication, including voice, video, email, instant messaging, and social media. The AI-driven capabilities also include sentiment analysis and live agent assistance, making it useful for companies with a global partner network in over 40 countries.